Terms and Conditions

 

 

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Welcome to Horsban Global Trading. These Terms & Conditions govern your use of our website and services. By accessing or purchasing from this site, you agree to comply with these terms. If you do not agree, please do not use our services.

 

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Company refers to Horsban Imports CC T/A Horsban Global trading.

Customer/User refers to any person accessing or using our webs

Website refers to [https://horsbanglobaltraders.co.za/](https://horsbanglobaltraders.co.za/)

Products”* refer to the goods available for sale on our website.

 

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This website operates in compliance with:

 

* Consumer Protection Act (CPA), 2008

* Protection of Personal Information Act (POPIA), 2013

* Electronic Communications and Transactions Act (ECTA), 2002

* Companies Act, 2008

* Cybercrime Act, 2020

 

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 Products and Orders

 

* All products displayed are subject to availability.

* Prices are listed in South African Rand (ZAR) and include VAT where applicable.

* The company reserves the right to adjust pricing and product availability without prior notice.

* Orders are only confirmed once the deposit is received.

* We reserve the right to cancel or refuse any order at our discretion.

 

 Important Pricing Disclaimer

 

Due to fluctuating global market conditions, raw material costs, and changes in supplier pricing, particularly from international suppliers, the prices listed on our website may not always reflect the most current or accurate rates.

 

For this reason, we strongly recommend that customers reach out to our customer service team or request a formal quote before completing a purchase. This helps ensure pricing clarity and avoids disappointment or delays.

 

We reserve the right to amend product pricing at any time and to notify customers of any necessary price adjustment before processing an order.

 

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* We accept EFT payments methods, e.g., Visa, Mastercard, EFT.

* At least 60% of full order price must be paid before order processing.

* Transactions are secured using SSL encryption for online safety.

 

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* Delivery times vary based on location and availability.

* Customers are responsible for providing accurate shipping details.

* Risk transfers to the customer upon delivery.

 

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In compliance with the Consumer Protection Act (CPA):

 

* Customers may return products within 7 days of receipt for a full refund if unused and in original packaging.

* Refunds will be processed within 7 business days.

* Returns due to defects must be reported within 48 hours of receiving the product.

 

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* We strive to ensure accurate product descriptions, but we do not guarantee error-free listings.

* The company is not liable for indirect, incidental, or consequential damages from the use of products.

* 6-month limited warranty for Machinery, Equipment and Electronics.

* This machinery/equipment to be free from defects in material and workmanship under normal use for a period of six (6) months from product collection or delivery warranty covers include:

 

  * Repair or replacement of defective parts

  * Labour costs associated with repair if serviced by an authorized technician

  * Technical support for diagnosing warranty issues

 

 

* Damage due to misuse, abuse, accident, or neglect

* Normal wear and tear

* Unauthorized repairs or modifications

* Consumable parts (e.g., belts, filters, fluids)

 

 

* To claim the warranty, please contact Horsban Global Trading at [info@horsbanglobaltraders.co.za](mailto:info@horsbanglobaltraders.co.za) with proof of purchase and a detailed description of the issue. You may be required to return the product or send photos/videos for inspection.

* Note: The warranty is non-transferable and valid only for the original purchaser.

 

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 Privacy & Data Protection

 

We collect, store, and process personal information in compliance with POPIA (Protection of Personal Information Act, 2013). Please refer to our Privacy Policy for detailed information.

 

* The company is not responsible for any losses or damages arising from the use of this website.

* We do not guarantee that the website will be uninterrupted or error-free.

 

 

All content, trademarks, and intellectual property on this website are the property of Horsban Imports CC T/A Horsban global trading. Unauthorized use is prohibited.

 

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 Governing Law & Dispute Resolution

 

These Terms & Conditions are governed by the laws of South Africa.

 

Any disputes will first be attempted to be resolved amicably. If unresolved, the matter shall be referred to Consumer Affairs Committee.

 

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We reserve the right to update these Terms & Conditions at any time. Continued use of our services implies acceptance of any revisions.

 

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For inquiries or complaints, contact us:

 

* Email: [info@horsbanglobaltraders.co.za](mailto:info@horsbanglobaltraders.co.za])

* Phone: +27 68 858 6139

* Address: Store No. 165, 61 Parow St, Parow, Cape Town, 7500