Refund and Returns Policy

Company Name: Horsban Imports CC T/A Horsban gGobal trading

Website: https://horsbanglobaltraders.co.za/

1. Introduction

At Horsban Global trading, we value customer satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, you may be eligible for a return, exchange, or refund under the terms outlined below. This policy complies with the Consumer Protection Act (CPA), 2008 and the Electronic Communications and Transactions Act (ECTA), 2002 in South Africa.

2. Eligibility for Returns and Refunds

Customers may return products under the following conditions:

  • Reason for return: Eligibility for refund/exchange if:
  • Product is damaged, defective, or incorrect at delivery.
  • Defective/damaged item eligible for exchange or full refund.
  • Change of mind eligible for store credit within 7 days.
  • Product must be unopened, eligible for exchange or refund.
  • Proof of purchase (invoice or receipt) is required.
  • Certain items (e.g. sale items, personalized goods) may not be eligible for returns.

3. Return Window

  • Defective or damaged products must be reported within 48 hours of receipt.
  • Change of mind returns must be initiated within 7 days of purchase.
  • Incorrect product received must be reported within 7 days after purchase.

4. Non-Returnable & Non-Refundable Items

The following items cannot be returned or refunded:

  • Gift cards or store credit purchases.
  • Downloadable digital products.
  • Items marked as “Final Sale”.
  • Products that have been used or damaged by the customer.

5. Return Process

a. Submit a Return Request

b. Approval & Return Instructions

  • If approved, you will receive return instructions and the return address.

c. Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable courier service.

d. Inspection & Refund Processing

  • Once received, we will inspect the item and notify you of the refund or exchange status within 5–7 business days.

6. Refund Processing

  • Refunds are processed via the original payment method or store credit (as per customer preference).
  • Refunds take 5–10 business days to reflect in your account, depending on your bank.
  • Shipping fees are non-refundable, except in cases where we are at fault.

7. Exchanges

  • If you received a defective or incorrect product, we will exchange it at no cost to you.
  • If an exchange is not available, a full refund will be issued.

8. Late or Missing Refunds

If you haven’t received a refund after 10 business days, please:

a. Check your bank account again.
b. Contact your bank or payment provider.
c. Reach out to us at info@horsbanglobaltraders.co.za for further assistance.

9. Contact Information

For any refund or return queries, contact us:

Email: info@horsbanglobaltraders.co.za

Phone: +27 68 858 6139

Address: 60 Parow Street, Parow Western Cape, 7500 , South Africa